Terms & Conditions
Booking a Property is very different from booking a regular hotel room, especially with regard to payments and cancellations. Please do not just tick the box to accept these terms and conditions (as we all typically do!) – do please read the following conditions carefully.
If you are booking direct with Villa Fi (and not through an agent or external site such as Airbnb or Trip Adviser), a Rental Contract is entered into between the Owner or the Owner’s Representative for the agreed period (“Rental Period”), and the guest in whose name the booking is made (the “Guest”). Each time a Guest books, the Guest is deemed to have agreed to these terms and conditions. The Rental Contract is not effective until the Guest’s booking is confirmed in writing.
Payment
When the Guest makes a booking request, the Guest must make the appropriate deposit payment within 5 working days of availability confirmation. If the required deposit payment is not received within the 5 working day period, we reserve the right to void the Guest’s booking request. The following deposit payment is applicable.
· For rentals beginning more than 75 days after the date of the booking request – a deposit of 20% of the total rental amount is payable
· For rentals beginning 75 days or less after the date of the booking request – the total rental amount is payable as a deposit
Where a 20% deposit applies to the booking, the Guest must pay the remaining 80% balance not less than 75 days before the scheduled arrival date.
Reservation Confirmation
Confirmation details, the Property address, contact details of the Owner or Owner’s Representative, transfer arrangements and directions to the Property will be sent to the Guest when full payment is received. The Guest’s passport will need to be presented upon arrival.
Arrival / Departure times
Typical check-out and check-in times are 12:00 noon and 3:00pm respectively unless stated otherwise. We will work with the Guest to try to accommodate the Guest’s actual arrival and departure times, subject to availability. Please do advise us of any changes to the Guest’s schedule so every effort can be made to accommodate them.
Security Deposit
A security deposit of $500 will be payable.
The security deposit will be refunded at the end of the rental period, after deducting:
· all additional expenses incurred on the Guest’s behalf (e.g. additional charges for goods, services and staff which have not been directly paid by the Guest) and
· the cost of replacement or repair for any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner or the Owner’s Representative is entitled to withhold a reasonable estimate from the Guest’s security deposit, and will return any balance to the Guest as soon as possible after the actual cost has been determined.
Damage or Losses
Villa Fi is our home. Please treat the Property accordingly and leave the Property and all its contents in good order and in an acceptably clean condition.
Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the Owner or Owner’s Representative may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.
Access
The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.
Number of Guests
The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation, unless specifically authorised in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.
Use of Property
All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.
Villa Fi is not a party venue and only registered guests are permitted to stay at the property.
Conduct and Due Care
Villa Fi is in a residential area, and subject to local council rules and regulations regarding use. Council fines are applicable for excessive noise and will be paid by the Guest if incurred. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking is allowed.
The Guest is responsible for the behaviour of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund
In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around the pool and when using all Property’s facilities.
Valuables and Security
Any Guest valuables or property left or used at the Property are at the Guest’s own risk. Neither the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.
Price Fluctuation
Once the Guest’s booking is confirmed, the price of the Guest’s reservation is fully guaranteed. In return for this commitment, no refunds will be made for any exchange rate fluctuations that would otherwise reduce the rental cost.
Villa Fi reserves the right to impose any taxes or other charges which may be implemented by any government or other regulatory body, which were unknown at the time of publishing. Villa Fi will tell the Guest promptly in the unlikely event that it becomes aware that any taxes or charges will apply to the Guest’s booking.
Cancellations
In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
· 20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
· 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
· 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.
· Shortening of stay for any reason is considered as a cancellation and charges will apply.
· 100% of total rental amount will be forfeited and taken for no show.
For confirmed bookings over July / August and Festive season bookings (20th December – 10th January):
· 12.5% of the total rental amount will be forfeited if the cancellation is made 90 days or more before the start of the rental period.
· 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 89 days before the start of the rental period.
· Shortening of stay for any reason is considered as a cancellation and charges will apply.
· 100% of total rental amount will be forfeited for no show.
The applicable amount will be deducted from the deposit and moneys paid andVilla Fi will refund any remaining balance to the Guest.
Complaints
Every attempt will be made for the Guest to have an enjoyable stay. If the Guest should have a problem during the Rental Period, please inform the Owner or Owner’s Representative immediately who will endeavour to put things right. In order for the Guest’s complaint to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, the Owner will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained.
Provisions
Self-catering accommodations require that the Guest supply all provisions and consumables necessary for daily living. The staff at the Property may accommodate any reasonable requests to purchase provisions on the Guest’s behalf, and this will be charged to the Guest’s account.
Disclaimer
Neither Villa Fi, the Owner nor the Owner’s Representative accepts any responsibility or liability for:
· any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;
· any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period; inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or
· any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.
In no case will Villa Fi, the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
